Cancellation Policy 

Zentreo Solutions ("we," "our," "us") takes pride in managing Petal Shining with a firm commitment to assisting and serving our users ("you," "your"). We understand that plans change, and we offer a cancellation policy designed to accommodate customer needs. Cancellations are subject to specific conditions based on the order status at the time of the request. Once an order enters processing, cancellation requests may not be accepted. To ensure a smooth experience, we encourage customers to review their selections before finalizing their purchase. 

• Cancellation requests must be submitted through the designated support channels.
• Orders that have entered the fulfillment stage may not be eligible for cancellation.
• Refunds, if applicable, will be processed as per the original payment method.
• Promotional or discounted items may have different cancellation terms.
• Customers will receive confirmation upon successful cancellation.

Eligibility for Order Cancellation

Not all orders are eligible for cancellation, as processing begins shortly after confirmation. The ability to cancel depends on the stage of order fulfillment. If an order has been prepared for dispatch, it may no longer be eligible for cancellation. We advise customers to check their order status before making a request.

• Orders still in the initial processing stage are eligible for cancellation.
• Once packaging has begun, cancellation requests may be denied.
• Custom or personalized items may not be eligible for cancellation.
• Refund eligibility varies based on order status and payment method.
• Customers can contact support for further assistance on eligibility.

Process for Requesting a Cancellation

To request a cancellation, customers must follow the designated process through their account or customer support. Requests should be submitted as soon as possible to increase the likelihood of approval. Once a request is received, the order status will be reviewed, and customers will be notified of the outcome. If approved, refunds will be initiated as per the applicable policies.

• Customers should submit cancellation requests through the official communication channels.
• The order status will determine whether cancellation is possible.
• Approved cancellations will follow standard refund procedures.
• If cancellation is not possible, customers may explore alternative options.
• Customer support can assist with any cancellation-related queries.

Refunds for Canceled Orders

Refunds for successfully canceled orders are processed based on the original payment method. Processing time may vary depending on financial institutions and payment providers. Customers will receive a confirmation once the refund has been initiated. Any applicable deductions will be communicated at the time of cancellation approval.

• Refunds are credited as per the original payment mode.
• Processing timelines may vary based on external financial policies.
• Any deductions, if applicable, will be mentioned during cancellation.
• Refund confirmation will be shared via the registered communication method.
• Customers should monitor their account for refund updates.

Non-Cancellable Items and Special Conditions

Certain products may not be eligible for cancellation due to their nature or customization. Personalized and limited-edition items are generally exempt from cancellation. If an order contains bundled products or special promotions, cancellation terms may differ. Customers are encouraged to review product details before placing an order.

• Custom-made or engraved accessories may not be canceled.
• Limited-time promotional purchases may have separate cancellation terms.
• Partial cancellations of bundled orders may not be available.
• Digital or downloadable items are typically non-cancellable.
• Customers can review product descriptions for specific cancellation terms.

Policy Updates and Customer Support

We reserve the right to update the cancellation policy to align with business needs and industry standards. Any revisions will be reflected on our website for customer reference. Customers are encouraged to review the policy periodically for the latest terms. For assistance, our support team is available to address queries related to cancellations.

• Updates to the policy will be published on the official website.
• Customers should check for changes before making a purchase.
• Policy modifications ensure a balanced approach to cancellations.
• The support team is available for personalized assistance.
• Continued use of our platform implies agreement with updated terms.