Return and Refund Policy 

Zentreo Solutions ("we," "our," "us") administers Petal Shining with the central aim of supporting our users ("you," "your") in their fashion odyssey. If you need to return or exchange an item, we’ve designed a straightforward process to ensure it's hassle-free and convenient. We sincerely apologize for any inconvenience caused by receiving a damaged or defective product and are here to help resolve the issue promptly. To begin your return or exchange, simply reach out to our customer support team within 48 hours of receiving your order. Please make sure the item is unused, in its original packaging, and with the tags and labels intact.

• Simple process designed for ease and convenience.
• Fast resolution for damaged or defective products.
• Contact customer support within 48 hours for a swift return request.
• Items must be unused, and the packaging should remain intact.
• Your satisfaction is our priority, and we ensure a smooth experience.

A Smooth and Simple Return Process

Our customer support team is here to assist you every step of the way throughout the return procedure. We ensure transparency and clarity in each stage, so you’re always informed. To keep things moving quickly, please submit your return request within the 48-hour window. We provide easy-to-follow instructions, designed to minimize any inconvenience. Once we receive the returned item, we will process refunds or exchanges within 5-7 business days.

• Clear guidance provided through every step of the return.
• Submit the return request within 48 hours to speed up the process.
• Step-by-step instructions to simplify your return journey.
• Refunds or exchanges are processed within 5-7 business days.
• We focus on resolving concerns quickly to ensure satisfaction.

Items Not Eligible for Return

While we strive to offer you flexibility, there are certain items that cannot be returned due to hygiene or other factors. These include:

• Earrings and pierced jewelry due to hygiene standards.
• Personalized accessories, such as engraved or custom-made items, only returnable if defective.
• Hair accessories like headbands, clips, and pins, once used or worn.
• Bags and wallets showing signs of wear or damage due to use.
• Opened or used gift sets and bundled accessories are non-returnable.

We ensure these policies are in place to maintain high standards of hygiene and quality.

Return Shipping: Costs and Responsibility

When an item is sent incorrectly due to our error, we will bear the return shipping costs. For returns based on a change of mind, the return shipping fees are the responsibility of the customer. We recommend using a reliable courier service to ensure the safe return of items. If the item is defective or damaged, we will provide detailed return instructions at no additional cost. We believe in clear communication, so you won’t face unexpected fees throughout the return process.

• We cover return shipping costs for incorrect orders.
• You are responsible for return shipping if you change your mind.
• Use a trustworthy courier to ensure secure returns.
• Detailed instructions provided for defective or damaged items.
• No hidden costs, our return process is designed to be fair.

Efficient Refund Process

Upon receiving and inspecting the returned item, we will promptly issue a refund via your original payment method. Refunds typically take 5-7 business days to complete, ensuring a quick turnaround. Once the refund has been processed, you’ll receive a confirmation email for your peace of mind. We strive to make the refund process as smooth and efficient as possible, allowing you to shop confidently. For any questions or concerns, our customer support team is available to help.

• Refunds are processed swiftly, usually within 5-7 business days.
• Confirmation email sent once the refund has been completed.
• We ensure a smooth, efficient refund experience.
• Shop with confidence, knowing your return will be handled promptly.
• Contact our customer support for assistance anytime.

Customer Support: We're Here for You

Our customer support team is always ready to assist with any questions about our return, exchange, or refund policies. You can contact us at zentreosolutions@gmail.com, and our team will provide you with a swift solution. We are committed to resolving any issues as quickly as possible, ensuring you have the best shopping experience. Your satisfaction is our priority, and we work tirelessly to provide you with excellent service. Don't hesitate to reach out for support; we’re always happy to help.

• We are dedicated to offering solutions for all your return-related inquiries.
• We aim to resolve issues quickly, focusing on your satisfaction.
• Your experience with us matters, and we are here to support you.
• Always contact us for prompt, reliable assistance with your concerns.