Shipping and Delivery Policy

At Petal Shining, operated by Zentreo Solutions ("we," "our," "us"), we prioritize a seamless experience for every user ("you," "your"). Each order is managed with precision to ensure it reaches you in pristine condition within the expected timeframe. By placing an order, you agree to our shipping terms, which are designed to provide confidence from checkout to delivery.

• Every order is handled with attention to ensure its safe arrival.
• Our shipping policies are structured for clarity and convenience.
• Orders are processed with a focus on efficiency and quality.
• We take responsibility for secure packaging and timely dispatch.

Expanding Fashion Accessibility Across India

Bringing Style to Your Doorstep, Anywhere in India

Our collection of stylish accessories is available throughout India, ensuring accessibility no matter where you reside. While we currently offer delivery services within the country, we are actively working to expand our reach. Whether you're in a metropolitan hub or a quiet town, your favorite accessories are always just an order away.

• Delivery is available across India, bringing fashion closer to you.
• Our courier network ensures prompt and dependable shipments.
• We continue to improve delivery efficiency for wider coverage.
• Orders are dispatched with trusted logistics partners.
• Future expansions will further extend our service areas.

Order Handling: Precision at Every Stage

Once your order is confirmed, we promptly move it to processing within 1-2 business days. This does not include weekends and public holidays to maintain a smooth workflow. When the order is ready, a shipping confirmation email will be sent with all necessary details. To maintain quality, each product is securely packed to ensure it arrives in flawless condition.

• Orders are processed within 1-2 business days, excluding weekends and holidays.
• A confirmation email will be provided upon shipment.
• Secure packaging is used to protect products during transit.
• Processing timelines ensure a smooth and efficient shipping experience.
• Customer support is available for any processing-related inquiries.

Delivery Timelines: Reliable Shipping Standards

Shipping That Balances Speed and Safety

The standard delivery timeframe ranges from 3-8 business days, depending on the destination. Our partnerships with top courier services allow us to offer timely and secure deliveries. While we aim for efficiency, certain external factors may occasionally cause delays. If any unexpected delays occur, our team will notify and assist you accordingly.

• Delivery usually takes 3-8 business days based on location.
• Top logistics partners ensure safe and timely shipments.
• External factors such as weather or operational delays may affect schedules.
• Proactive customer support will provide updates in case of delays.
• Your patience is valued, and we continuously work to optimize delivery speed.

Missed Deliveries: Support for Unsuccessful Attempts

If a delivery is unsuccessful due to an incorrect address or recipient unavailability, the courier will make up to two additional attempts. If delivery fails after these attempts, the package may be returned to our facility. In such cases, customers may request a re-delivery, which could involve additional shipping charges. To prevent delays, ensure that someone is available to receive the package at the designated address.

• Couriers attempt delivery up to three times if necessary.
• Returned packages may require additional charges for re-shipping.
• Customers should provide accurate and up-to-date address details.
• If needed, re-delivery requests can be made through customer support.
• Support is available to help with alternative delivery arrangements.

Handling Lost or Damaged Shipments

If your package arrives damaged, notify our customer service team within 48 hours, along with clear images of the affected item. We will assess the issue and arrange a replacement or refund based on the circumstances. In cases of lost shipments, we coordinate with courier partners to conduct an investigation and provide a resolution as quickly as possible.

• Claims for damaged orders must be submitted within 48 hours with photographic evidence.
• Depending on the situation, replacements or refunds will be issued.
• Lost shipments are investigated with courier services for swift resolution.
• Packaging is designed to reduce the risk of damage during transit.
• Customer satisfaction remains our top priority in resolving shipping concerns.

Special Delivery Considerations for Premium Accessories

Certain products, such as high-value, oversized, or delicate accessories, require additional care during transit. These items come with specialized shipping instructions, which will be clearly mentioned on their respective product pages. Our logistics team ensures that all necessary precautions are taken to guarantee their safe arrival.

• Special handling is provided for premium or delicate accessories.
• Additional shipping guidelines will be listed on relevant product pages.
• Extra precautions are taken to secure fragile and high-value items.
• Customers can contact support for specific shipping-related inquiries.
• Careful transit management ensures premium products reach you in perfect condition.

Customer Assistance: Dedicated Support for Shipping Queries

Our customer service team is ready to assist with any shipping-related questions or concerns. For quick support, you can reach us at zentreosolutions@gmail.com. We are committed to providing a hassle-free experience, resolving any issues efficiently. Your trust in our service drives us to continuously refine and enhance our delivery process.

• Customer support is available for any shipping-related concerns.
• Assistance can be requested via email or the designated support platform.
• Any unexpected delivery issues will be addressed promptly.
• Our team works continuously to improve the overall shipping experience.
• We appreciate your trust and strive to deliver excellence every step of the way.